Return or Exchange standard
If your purchase is not quite what you’re looking for, Juz Crate offers you a “14 days return service”. You’ve 14 days from when you receive your order to have your items sent back to us for an exchange or return.
Except for the products marked “No Returns”, ” No Exchanges”, “No Refunds”, ” Sales Items”,all products can be arranged to be exchanged for a different size or color of the same product once, and the exchanged products will no longer be accepted for return or exchange. There is only one return is accepted per order. If you return a product that does not meet the return conditions or return the same order more than once, we will reject the product and you will be responsible for the Return shipping costs.
Create An Exchange Or Return Process
1.Sign into your account, go to ‘Your Orders’ and select ‘Create an Exchange or Return’ on the order you’d like to return.
2. Tell us your Return or Exchange Description
3. Upload Attachments/ Product Images to request for Return or Exchange.
4. Our Customer Service Team will process the request accordingly.
Please note that the returned merchandise must be uncut, unused, odorless, perfume free, in the original packaging and in a new saleable condition . If the item is a set (such as an underwear set), the entire set must be returned.
Return or Exchange Shipping Fee
Ordinary Customers: You will be responsible for the shipping cost of returning the product, and Juz Crate will pay for the shipping cost of the replacement product.
VIP Customers: You can enjoy free shipping returns, you can choose to send the goods back by our designated courier or if it is returned by other methods, Juz Crate will bear the shipping cost of the returned item (the maximum shipping fee per retrun/exchange is USD$5), and it will be returned to your Juz Crate Wallet- JC Dollars.
Please provide and attached shipping proof &/or Product Images for Return or Exchange processing to: [email protected]; please allow us 3-5 working days to process and revert.
*** Juz Crate reserves the right not to accept any return or exchange if the product shows signs of wear or has been used or altered from its original condition in any way or as an alternative, may reduce the amount of any applicable refund or exchange accordingly. All Final Rights of Refund/Return/Exchange belongs to Juz Crate.